Fund Recovery Guide

As a leading global cryptocurrency exchange platform, SAFEX uses advanced technology and best practices to ensure the security of your assets and provides an efficient and reliable recovery process. If your deposited funds have not been credited to your personal SAFEX account, you can apply for recovery through online customer service. Our professional team will carefully review each application and assess the feasibility of the recovery.

Prerequisites for Eligible Deposits for Recovery

• The target address of the blockchain transfer must be your personal SAFEX account's deposit address.

• The blockchain transfer must be in a "Confirmed/Successful" state on the blockchain and reach a certain block height.

Situations Not Eligible for Recovery

• Incorrect Address: If you entered an incorrect address and the funds have already been sent from your account, we will not be able to assist with recovery.

• Transfer to Third Party: If the funds were sent to another party's account but were not credited.

Recovery Fees for Deposits:

Fees are only applicable when the deposit funds are successfully recovered. Details are as follows:

Deposit Recovery Type	Estimated Time*	Fee*	Outcome
Recovery of Old/Delisted Tokens	2-3 days	Network withdrawal fee	Refund
Deposit Not Credited	2-3 days	Free	Credited
Deposit of Unlisted Token via Supported Network	14 days	50 USDT	Refund
Deposit of Unlisted Token via Unsupported EVM Network	30 days	50 USDT	Refund

If a fee is charged, please follow these steps:

1. Contact official customer service to obtain the correct official address.

2. Transfer the required fee to the address provided.

Please note, this process will only be handled through official customer service channels to ensure security and effectiveness. Due to factors like development resources, manpower, and technical complexity, we cannot guarantee a successful recovery of funds, and not all deposits can be recovered. You are ultimately responsible for the safety of your funds, so please make sure to fully understand our services before using them.

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Disclaimer: This table includes general situations; some recovery processes may take longer. Many factors can extend the recovery time, including unsupported token types and the complexity of recovery. Fees may change and are not fixed; they could vary based on market conditions, operational costs, and technological advancements.

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